A 99.9% Server Uptime
We’ve built our web hosting system using dependable hardware components and significantly customized software. Our administrators have installed a customized version of SELinux on all our machines to ensure optimal protection and stability. We’ve installed several distributed denial–of–service prevention mechanisms together with very powerful firewalls to make sure our internal network is impenetrable and safe.
Our web hosting service packages come with a 99.9% server uptime guarantee. And irrespective of which datacenter you select, our uptime guarantee remains the same.
A 99.9% Network Uptime
If you wish to provide a good–quality hosting service, you can barely trust the default network configuration in a datacenter. We’ve set up our own custom network in order to ensure the fastest possible connection speed with the outside world.
And thanks to this, irrespective of which datacenter facilities you pick: our US based datacenter, our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter or our AU based datacenter, you will enjoy an assured 99.9% network uptime. And this uptime guarantee is available with all web hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
Like with every other service, if it’s your hard–earned cash at stake, you can’t feel truly safe. That’s why, with each of our cloud hosting plans we offer a 30–day money–back guarantee. In case you do not feel happy with our web hosting service or in case you have to get an even more powerful web hosting solution, such as a VPS servers or even a dedicated service – you’ll receive a full refund, without any hidden costs or reimbursement charges.
24/7 Technical Support
We have diligently handpicked each member of our 24x7 support department to ensure that we can offer the very best support service you can get. Each one of our techs has many years of experience dealing with hosting accounts behind his back, hence they know very well what they are doing. And they are available 24x7x365 – you can reach them at any time and they’ll reply back to you ASAP.
Their average response time is less than 20 minutes, while with other web hosting suppliers you need to wait for days. And we also offer you a 1–hour response time guarantee. Regardless of what happens, your queries will be responded to within sixty minutes.